PRIVACY POLICY

The privacy and security of your information is the utmost importance to us. Whether you are booking a room or browsing our website (the “Site”) and looking at our property and services, we want you to trust that the information that you have provided to us is being properly managed and protected at the highest level of integrity. This privacy policy explains how we use any personal information we collect about you, and your rights to access and correct the personal information we hold about you.

 

INFORMATION WE COLLECT:

In your use of the Site and our pursuit to address your enquiries and render service to you during your hotel stay or visit, you may provide us with various information that personal identifies you. Information collected during the course of the reservation and during your stay may include: your name, gender, birthdate, home and/or work address, email, contact, fax numbers, credit card information, preferred room types, special interests, dining preferences, and dietary restrictions.

This information may be provided to us directly when you make a reservation through our reservation system, through our websites, directly at the hotel. In some cases, we may receive this information from a third party, such as when you book through an online travel agency or hotel booking site.

 

HOW WE USE THIS INFORMATION:

We use the information collected from you primarily to fulfill your hotel reservation. Prior to your stay, this may include sending your information to the Hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience. In addition, we may inform you of news and promotional activities in the hotel via email, phone call and text message. Contact you in response to your requests and/or customise your customer experience. Complete the purchase process for products and services rendered by us.

 

MANAGING YOUR PREFERENCES AND INFORMATION:

In compliance with the Personal Data Protection Act, you may request for omission of any personal data provided to the Hotel, and withdraw your consent for the collection, use or disclosure of your personal data by the Hotel at any time, giving reasonable notice.

 

HOW WE SECURE YOUR INFORMATION:

We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information.

Should you have further questions or concerns about this privacy policy, or if you do not wish to receive any promotional updates or news from us, withdrawal of consent or to access and update your Personal Data, please email to us at info@therangoonhotel.com